At So Dif Zandu, we are committed to providing high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we are here to help. Please review our refund policy below for details on returns, refunds, and exchanges.

1. Eligibility for Refunds

1.1. Time Frame: To be eligible for a refund, you must initiate a return request within 30 days of receiving your order. Requests made after 30 days will not be eligible for a refund.

1.2. Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and tags attached. We cannot accept returns of items that are damaged, used, or altered.

1.3. Non-Refundable Items: Certain items are non-refundable, including but not limited to:

• Gift cards
• Sale or clearance items
• Personalized or custom-made products
• Items marked as "final sale."

2. Return Process

2.1. Initiating a Return: To start a return, contact our customer service team at info@sodifzandu.com with your order number and reason for return. We will provide you with return instructions and a return authorization number (RAN).

2.2. Packaging and Shipping: Securely package the items to prevent damage during transit. Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

2.3. Return Confirmation: Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. You will receive an email confirming the status of your return.

3. Refund Process

3.1. Refund Approval: If your return is approved, we will process the refund to your original payment method. Refunds may take 5-10 business days to appear on your account, depending on your financial institution.

3.2. Partial Refunds: In certain cases, partial refunds may be issued for items that are returned in a condition different from the original or are missing parts.

3.3. Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

4.1. Exchange Eligibility: We only replace items if they are defective or damaged. If you need an exchange, contact us at info@sodifzandu.com to arrange the process.

4.2. Exchange Process: Upon receiving your defective or damaged item, we will inspect it and send a replacement if eligible. Exchanges are subject to product availability.

5. Damaged or Defective Items

5.1. Reporting Issues: If you receive a damaged or defective item, please get in touch with us within 7 days of delivery. Include your order number and photos of the damaged or defective product.

5.2. Resolution: We will review your claim and offer a refund, replacement, or store credit, depending on the circumstances.

6. Cancellations

6.1. Order Cancellation: You may request to cancel your order within 24 hours of purchase. Once an order is processed or shipped, it cannot be canceled.

6.2. Refund for Canceled Orders: Approved cancellations will be refunded to your original payment method within 5-10 business days.

7. Contact Us

For any questions or concerns regarding our refund policy, please get in touch with us at:

Email: info@sodifzandu.com

We value your satisfaction and are here to assist you with any issues related to your purchase. Thank you for choosing So Dif Zandu.